Cancellation policy
Purchase Options Cancellation Policy
Last updated: July 28, 2026
Some products on our website are available as a pre-order or as a recurring subscription. This policy explains how those purchase options work, when you are charged, and how you can cancel.
Pre-Orders
What a pre-order is
A pre-order lets you reserve a product that is not yet in stock. The product page will clearly show that the item is a pre-order and will display the estimated shipping date at the time you place your order.
When you are charged
Your payment method is charged at the time you place your pre-order, unless the product page states otherwise. This reserves your unit.
Estimated shipping dates
Estimated shipping dates are our best current estimate and are not guaranteed. They may change due to manufacturing, supply, or shipping conditions outside our control.
If we are unable to ship your pre-order within the timeframe stated at the time of purchase, we will contact you by email. You may then choose to:
Wait for the new estimated shipping date, or
Cancel your pre-order for a full refund
If we do not hear back from you, we will continue to hold your order and keep you updated. You may cancel at any time.
Cancelling a pre-order
You may cancel a pre-order at any time before it ships, for a full refund and with no cancellation fee.
To cancel, email us at support@polinelectro-shop.com with your order number and the words "Cancel Pre-Order." We will confirm your cancellation and process your refund within 5 business days to your original payment method. Depending on your bank, it may take an additional 5 to 10 business days for the credit to appear.
Once a pre-order has shipped, it is handled under our Return & Refund Policy.
Mixed orders
If your order contains both in-stock and pre-order items, we will ship the entire order together once all items are available, unless you request otherwise. Contact us if you would prefer your in-stock items to ship separately.
Subscriptions
Delete this section if you do not offer subscriptions.
How subscriptions work
When you purchase a subscription, you authorize us to automatically charge your payment method on a recurring basis at the price and interval shown at checkout, until you cancel.
The price, billing frequency, and delivery frequency are displayed clearly before you complete your purchase and are confirmed in your order confirmation email.
Renewal reminders
We will email you a reminder at least 7 days before each renewal charge, stating the renewal date, the amount, and how to cancel.
Cancelling a subscription
You may cancel your subscription at any time, with no cancellation fee. Cancelling stops all future charges.
To cancel, use whichever is easiest:
Online: log in to your account and select "Manage Subscription," then "Cancel Subscription." Cancellation takes effect immediately.
From any email: click the cancellation link in your order confirmation or renewal reminder email.
By email: write to support@polinelectro-shop.com. We will confirm your cancellation within 1 business day.
You do not need to call us, chat with us, or provide a reason to cancel.
Timing of cancellation
To avoid being charged for your next delivery, please cancel before your next scheduled renewal date, which is shown in your account and in every renewal reminder email.
If an order has already been processed and shipped before your cancellation, it will be handled under our Return & Refund Policy.
Skipping or changing a delivery
You can also pause your subscription, skip a delivery, or change your delivery frequency at any time from your account, or by emailing us.
Refunds
All refunds are issued to your original payment method. We do not charge any fee for cancellations or refunds.
Contact Us
If you have any questions about a pre-order or subscription, contact us at support@polinelectro-shop.com and we will respond within 2 business days.
STARK WORLDWIDE LIMITED (trading as Polin Electro Shop) Unit B6, 12th Floor, Wing Wah Building No. 677 King's Road, Quarry Bay Hong Kong