Contact information

Contact Information

Last updated: November 10, 2026

We're here to help. Whether you have a question about a product, need help with an order, or want to arrange a return, get in touch and we'll get back to you.

Get in Touch

Email: support@polinelectro-shop.com

We respond to all enquiries within 2 business days.

Support Hours

Monday – Friday, 9:00 AM – 5:00 PM EST
Closed weekends and US public holidays

Company Details

GREIF INTERNATIONAL LIMITED
Trading as Polin Electro Shop
Business Registration No. 81091236
RM 06, 26th Floor, Working View Comm Building
21 Yiu Wah Street, Causeway Bay
Hong Kong

Before You Contact Us

To help us resolve your enquiry as quickly as possible, please include:

- Your order number (found in your order confirmation email)
- The email address used to place the order
- A short description of the issue, with photos if the item is damaged or defective

Common Questions

Where is my order? Once your order ships you'll receive a tracking number by email. See our Shipping Policy for delivery timeframes.

I want to return something. Email us with your order number and we'll send you a Return Merchandise Authorization (RMA) number and return instructions. Please see our Return & Refund Policy first — items sent back without an RMA cannot be accepted.

My item arrived damaged. Contact us within 14 days of delivery with photos of the product and the shipping box, and we'll arrange a replacement or refund at no cost to you.

I need to change or cancel my order. Email us as soon as possible. We can make changes any time before your order ships.

Returns

Please do not send returns to the company address above. Returns must be sent only to the address provided with your RMA number. Contact us at support@polinelectro-shop.com to start a return.