Shipping policy

Shipping Policy

Last updated: November 10, 2026

Thank you for shopping with Polin Electro Shop. Below you will find everything you need to know about how and when your order will reach you.

Shipping Destinations

We currently ship to the following countries:

- Germany
- Austria
- Switzerland
- United States (all 50 states)

We ship to residential and business addresses. We do not deliver to PO boxes, packing stations, or parcel lockers for oversized or freight items such as air conditioning units. Deliveries to Alaska, Hawaii, and US territories may take longer than the estimates below.

Shipping Costs

Shipping is free on all orders, to all destinations we ship to. There are no minimum order values and no hidden shipping charges. The price you see at checkout is the price you pay for delivery.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after you receive your order confirmation email.

During high-volume periods, promotions, or holidays, processing may take slightly longer. If there will be a significant delay in shipping your order, we will contact you by email and you may choose to wait or to cancel your order for a full refund.

Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

| Destination | Estimated Delivery (after dispatch) |
|---|---|
| Germany, Austria | 3–5 business days |
| Switzerland | 3–5 business days |
| United States | 3–5 business days |

Delivery times are estimates beginning from the date of dispatch, not the date of order, and are not guaranteed. Carrier delays, customs processing, weather, and public holidays may extend delivery times.

Oversized and Freight Items

Larger items such as air conditioning units ship by freight or parcel carriers specialised in bulky goods. For these deliveries:

- The carrier may contact you to schedule a delivery appointment
- Delivery is to the curbside or building entrance unless otherwise stated
- Someone aged 18 or over should be present to receive and sign for the delivery
- Please inspect the outer packaging before signing. If there is visible damage, note it on the delivery receipt and contact us the same day

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.

If you have not received tracking information within 5 business days of placing your order, please contact us at support@polinelectro-shop.com with your order number.

Customs, Duties, and Taxes

Germany and Austria: Prices shown at checkout include VAT. No additional customs duties or import fees apply.

Switzerland: Depending on the fulfilment location of your order, Swiss import VAT and customs handling fees may be charged by the carrier on delivery. Where this applies, we will state it clearly at checkout.

United States: Where an order ships from outside the United States, any customs duties or import fees assessed at the border are the responsibility of the recipient unless we state otherwise at checkout.

Polin Electro Shop is not responsible for customs delays and cannot predict which charges may apply. Please check with your local customs office for more information.

Delivery Issues

Incorrect address. Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Missed delivery. If a carrier is unable to deliver and the package is returned to us, we will contact you to arrange reshipment.

Lost packages. If tracking shows your package as delivered but you have not received it, please check with neighbours and household members and contact the carrier first. If it still cannot be located, contact us at support@polinelectro-shop.com within 7 days of the delivery date and we will open an investigation with the carrier and find a solution for you.

Damaged in transit. If your order arrives damaged, please contact us within 14 days of delivery at support@polinelectro-shop.com with your order number and photos of the product and the shipping packaging. We will arrange a replacement or refund at no cost to you.

If you are a consumer, the risk of loss or damage in transit remains with us until the goods have been delivered to you.

Changes and Cancellations

You may change or cancel your order free of charge at any time before it ships. Email us at support@polinelectro-shop.com with your order number as soon as possible.

Once an order has been dispatched, it can no longer be changed or cancelled and must be handled under our Return & Refund Policy. Consumers in the EU and Switzerland retain their statutory right of withdrawal as set out in our Return & Refund Policy.

Returns

For information about returning an item, please see our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, contact us and we will get back to you within 2 business days.

Email: support@polinelectro-shop.com
Phone: +1 (929) 566-4825

GREIF INTERNATIONAL LIMITED (trading as Polin Electro Shop)
Business Registration No. 81091236
RM 06, 26th Floor, Working View Comm Building
21 Yiu Wah Street, Causeway Bay
Hong Kong