Shipping policy
Shipping Policy
Last updated: July 28, 2026
Thank you for shopping with Polin Electro Shop. Below you will find everything you need to know about how and when your order will reach you.
Order Processing
All orders are processed within 3 business days (Monday through Friday, excluding public holidays) after you receive your order confirmation email.
During high-volume periods, promotions, or holidays, processing may take slightly longer. If there will be a significant delay in shipping your order, we will contact you by email and you may choose to wait or to cancel your order for a full refund.
Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations
We currently ship to all 50 US states.
We ship to residential and business addresses
We do not deliver to PO Boxes for oversized or freight items
Shipments to Alaska, Hawaii, and US territories may take longer and may carry additional charges
Shipping Methods and Costs
Method Estimated Delivery Cost
Standard Shipping [5–8] business days [$X.XX]
Expedited Shipping [2–3] business days [$X.XX]
Freight / Oversized Delivery [7–14] business days Calculated at checkout
Free standard shipping on orders over [$XX].
Shipping charges are calculated and displayed at checkout before you complete your purchase. Delivery times are estimates beginning from the date of dispatch, not the date of order, and are not guaranteed.
Oversized and Freight Items
Larger items such as air conditioning units and major appliances ship by freight carrier rather than standard parcel service.
For freight deliveries:
The carrier will contact you to schedule a delivery appointment
Delivery is curbside unless additional services are purchased
Someone aged 18 or over must be present to receive and sign for the delivery
Please inspect the item before signing. If there is visible damage to the packaging, note it on the delivery receipt before signing and contact us the same day
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.
If you have not received tracking information within 5 business days of your order, please contact us at support@polinelectro-shop.com with your order number.
Delivery Issues
Incorrect address. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment at your expense.
Missed delivery. If a carrier is unable to deliver and the package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost packages. If tracking shows your package as delivered but you have not received it, please check with neighbors and household members, and contact your local carrier first. If it still cannot be located, contact us at support@polinelectro-shop.com within 7 days of the delivery date and we will open an investigation with the carrier.
Damaged in transit. If your order arrives damaged, please contact us within 14 days of delivery at support@polinelectro-shop.com with your order number and photos of the product and the shipping packaging. We will arrange a replacement or refund at no cost to you.
Customs, Duties, and Taxes
Some orders may ship from outside the United States. Where this applies, any customs duties, import fees, or taxes assessed at the border are the responsibility of the recipient unless we state otherwise at checkout.
Polin Electro Shop is not responsible for customs delays, and we cannot predict what charges may apply. Please check with your local customs office for more information.
Changes and Cancellations
You may change or cancel your order free of charge at any time before it ships. Email us at support@polinelectro-shop.com with your order number as soon as possible.
Once an order has been dispatched, it can no longer be changed or cancelled and must be handled under our Return & Refund Policy.
Returns
For information about returning an item, please see our Return & Refund Policy.
Contact Us
If you have any questions about shipping or your order, contact us at support@polinelectro-shop.com and we will get back to you within 2 business days.
STARK WORLDWIDE LIMITED (trading as Polin Electro Shop) Unit B6, 12th Floor, Wing Wah Building No. 677 King's Road, Quarry Bay Hong Kong