Refund policy

Return & Refund Policy

Last updated: November 10, 2026

At Polin Electro Shop, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Our 100-Day Money-Back Guarantee

We stand behind our products. You have 100 days from the date your order is delivered to return it for a full refund of the purchase price — even if you have used and tested the product. That is the point of the guarantee: try it in real conditions, through hot days and humid nights.

To be eligible under the 100-Day Money-Back Guarantee, the returned product must be:

- Complete, including all accessories, hoses, seal kits, remote controls, cables, adapters, manuals, and any free items included with the order
- Free of damage beyond traces of normal, careful use (no broken housings, missing parts, or signs of misuse or modification)
- Accompanied by your order number or proof of purchase

Return shipping under the 100-Day Guarantee is paid by you. We recommend keeping the original packaging for a safe return. Once your return is received and inspected, we refund the full purchase price to your original payment method.

The 100-Day Money-Back Guarantee is a voluntary guarantee offered by us. It does not limit or replace your statutory rights described below — it applies in addition to them.

Statutory Right of Withdrawal (Consumers in the EU/EEA)

If you are a consumer residing in the European Union or the European Economic Area, you have a statutory right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us —

GREIF INTERNATIONAL LIMITED (trading as Polin Electro Shop)
RM 06, 26th Floor, Working View Comm Building
21 Yiu Wah Street, Causeway Bay, Hong Kong
Email: support@polinelectro-shop.com
Phone: +1 (929) 566-4825

— of your decision to withdraw from this contract by an unequivocal statement (e.g. an email or a letter sent by post). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To GREIF INTERNATIONAL LIMITED (trading as Polin Electro Shop), RM 06, 26th Floor, Working View Comm Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong — Email: support@polinelectro-shop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Consumers in Switzerland and the United States

Swiss and US law do not provide a general statutory right of withdrawal for online purchases. As a customer in Switzerland or the United States, you are fully covered by our 100-Day Money-Back Guarantee described above, which goes well beyond common market standards.

Statutory Warranty Rights

Independent of the 100-Day Money-Back Guarantee, consumers benefit from statutory warranty rights for defective goods under the law of their country of residence (for example, two years in Germany and Austria). These rights apply free of charge and are not limited by this policy or by our Limited Warranty.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us within 14 days of delivery so we can evaluate the issue and make it right. Your statutory warranty rights beyond this period remain unaffected.

Please include your order number, a description of the problem, and photos of the item and the shipping box. We'll send a replacement or issue a full refund, including shipping, at no cost to you. In these cases we provide a prepaid return label — you pay nothing.

How to Start a Return

To start a return, contact us at support@polinelectro-shop.com with your order number and the reason for your return.

We will send you a Return Merchandise Authorization (RMA) number and instructions on where and how to send your package. Returns sent without an RMA number cannot be processed reliably, so please always contact us first. This does not restrict your statutory right of withdrawal — notifying us of your withdrawal within the statutory period is always sufficient to meet the deadline.

Products containing lithium batteries are subject to shipping restrictions. Please contact us before shipping these items and we will provide the correct instructions.

Items That Cannot Be Returned Under the 100-Day Guarantee

The 100-Day Money-Back Guarantee does not apply to:

- Items marked "Final Sale" or "Non-Returnable" at the time of purchase
- Custom or made-to-order products
- Gift cards

Your statutory right of withdrawal and statutory warranty rights remain unaffected by these exclusions.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Order Cancellations

You may cancel your order free of charge at any time before it ships. Just email us at support@polinelectro-shop.com with your order number as soon as possible. Once an order has shipped, it will be handled as a return or withdrawal.

Refunds

We will notify you once we've received and inspected your return and let you know that your refund has been processed.

You will be refunded on your original payment method within 5 business days of our confirmation. Please remember it can take an additional 5 to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@polinelectro-shop.com.

Contact Us

Email: support@polinelectro-shop.com
Phone: +1 (929) 566-4825

GREIF INTERNATIONAL LIMITED (trading as Polin Electro Shop)
Business Registration No. 81091236
RM 06, 26th Floor, Working View Comm Building
21 Yiu Wah Street, Causeway Bay, Hong Kong

Please do not send returns to the address above. Returns must be sent only to the return address provided with your RMA number.