Refund policy

Return & Refund Policy

Last updated: July 28, 2026

At Polin Electro Shop, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and undamaged
In its original packaging, including all cables, adapters, accessories, manuals, and free items included with the order
Accompanied by your receipt or proof of purchase
How to Start a Return

To start a return, contact us at support@polinelectro-shop.com with your order number and the reason for your return.

If your return is accepted, we'll send you a Return Merchandise Authorization (RMA) number and instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at support@polinelectro-shop.com with any return questions.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us within 14 days of delivery so we can evaluate the issue and make it right.

Please include your order number, a description of the problem, and photos of the item and the shipping box. We'll send a replacement or issue a full refund, including shipping, at no cost to you. In these cases we provide a prepaid return label.

Return Shipping

You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable and insured shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in return transit.

Products containing lithium batteries are subject to shipping restrictions. Please contact us before shipping these items and we will provide the correct instructions.

Items That Cannot Be Returned

Unfortunately, we cannot accept returns on:

Items marked "Final Sale" or "Non-Returnable"
Custom, made-to-order, or cut-to-length products
Products that have been installed, hardwired, or permanently mounted
Software or digital licenses once activated
Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Order Cancellations

You may cancel your order free of charge at any time before it ships. Just email us at support@polinelectro-shop.com with your order number as soon as possible. Once an order has shipped, it will need to be handled as a return.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved.

If approved, you'll be automatically refunded on your original payment method within 5 business days. Please remember it can take an additional 5 to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@polinelectro-shop.com.

Shipping Times

We process and ship orders within 3 business days unless otherwise stated on the product page. If we are unable to ship within this time, we will contact you to offer the choice of waiting or cancelling your order for a full refund.

Contact Us

STARK WORLDWIDE LIMITED (trading as Polin Electro Shop) Unit B6, 12th Floor, Wing Wah Building No. 677 King's Road, Quarry Bay Hong Kong

Email: support@polinelectro-shop.com

Please do not send returns to the address above. Returns must be sent only to the address provided with your RMA number.